WHAT IS BUSINESS BASICS FIRST

The mindset we teach our clients is that not only can you challenge the big brands, but you can beat them. The great brands of our time are all built on basic USPS;

 

Virgin – Excellent Customer Service

Apple – Amazing User Experience

Disney – Complete Customer Focus

 

So why are they more successful than you? Its quite simple, they have ensured that they are Brilliant @ The Basics.

 

The Business Basics First program is designed to give you the core competencies that every business needs to have in place to grow a sustainable and profitable business in the medium and long term

strategic planning

It all starts with putting into place a robust Business Strategy. Our Strategic Planning tools allow us to separate the Achievers from the crowds of Dreamers.

business diagnostics

Are you worried about where you’re leaking profits or losing revenue opportunities are your costs spiralling out of control?

customer first

This is an innovative program, designed to make your customers the focal point of all activities and operations that take part within your organisation.

growth accelerator

The key to long term stability is to have a business that evolves and grows, by standing still you risk losing ground as your customers to your competitors.

professional development

We believe that not everyone is born a leader, but many are made through their own will and determination to succeed.

FIND OUT WHERE YOU’RE LEAKING PROFITS

OUR PUBLICATIONS

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3 KEY RELATIONSHIPS EVERY BUSINESS NEEDS TO GET RIGHT

Successful businesses are built around good relationships and it is important to understand how these fit into your business operations. Here we share our thoughts …Read More


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CUSTOMER FIRST

TODAY’S CONSUMER DEMANDS A BETTER EXPERIENCE. Why would you not want to worry about it? One of the challenges that every business is having to face up to is how they provide a digital experience…Read More


 

HOW CUSTOMER DEMANDS ARE
DRIVING RESTAURANTS TO ADAPT

With high levels of competition and the explosion of demand for prepared food, innovative thinking as well as technology are key for enabling brands and independents to stand out  ….. Read More

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 BUILDING THAT CUSTOMER FIRST CULTURE

In today’s world, in most situations, the Customer has a lot of power. It is now much easier for a customer to switch retailers without a lot of effort…Read More

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5 STEPS TO STRATEGIC PLANNING FOR YOUR ORGANISATION

In this guide we share a summary of the approach we use with many of our clients to strategically plan the year…Read More

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NIKE TO LAUNCH NEW CUSTOMER EXPERIENCE

HOW NIKE IS SETTING NEW STANDARDS FOR RETAIL WITH ITS NIKEID IN-STORE EXPERIENCE. We always talk about standing out from the crowd…Read More

WHAT OUR CLIENTS SAY

Clients We Have Worked With