16 Nov Today’s Consumer demands a better Customer Experience
One of the challenges that every business is having to face up to is how they provide a digital experience for their customers. With the massive evolutions in technology, customer demands have changed massively in recent times. As a result of technological advancements, particularly with mobile devices, we are now able to access large amounts of information immediately. This is not something new to us, but are we grasping what this means to us?
It is now much easier for a customer to switch retailers without a lot of effort, so what are you doing to make sure that you remain the first name customers think of when they are in the market? Many businesses are spending money developing flashy websites and facebook pages, but are they really getting the right messages out to the right people? This remains the challenge for every business, speaking to the right people in a language that makes sense. Don’t think volume marketing, focus on the quality of your marketing.
Whether you are online or instore, the differentiator can be what experience you are giving your customers. Not only do they want a good product, good price and a great service, but they want an experience that is Fast, Friendly and Fun. Invest in this aspect of your business, don’t focus on price, anyone can be cheaper. Focus on quality of service, because customers never forget when they have been treated very well. Make the customer experience better than what the customer expects; make it desireable.
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