WHAT ARE WE GREAT AT

BUSINESS DEVELOPMENT

Our Business Development program is Transforming hardworking Entrepreneur’s into thriving CEO’s.

Available as scheduled seminars or on a 121 basis.

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CORPORATE TRANSFORMATION

We have worked on some of the largest and more complex Transformation programmes across the globe, helping our clients conceptualise and then deliver process controls, efficiencies and optimisation projects and programmes.

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CUSTOMER FIRST

Delivering amazing Customer Experiences is how businesses can stand out in a crowded market place.  We cover the entire journey including Customer Acquisition, Conversion and Retention, which remain key challenges for many businesses. We also provide Customer Relationship Management (CRM) solutions.

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CONSULTANCY & TRAINING

With decades of experience in the Retail, Leisure and Hospitality sectors, our Consultants help our clients transform their organisational performance by growing Turnover and increasing Profitability and so creating Sustainable Futures.

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OUR LATEST INSIGHTS

Full catalogue available under OUR INSIGHTS >

  • Most of us will accept that promotional pricing as a strategy is a great way to get the attention of your prospects and returning customers, but can too many promotions lead to an expectation of things always being on sale? In the run up to Christmas, with Black Friday and then pre-christmas sales, is this becoming less effective?...

  • To a great extent retail sales has been a two-trick pony: drive more prospect traffic and increase average basket value. Driving more prospects into your stores usually requires an advertising or promotional investment of some kind, and increasing basket value, well let’s just say that most retailers have been and continue to focus on this one — but what about conversion rate? Driving conversion rate is the third trick every retailer needs to learn — it’s another source of sales opportunity that most retailers today completely overlook....

  • In recent news, British cosmetics giant, Lush, are closing several of their social media accounts. A telling quote that I read in the report from BBC’s Zoe Kleinman was; ‘they did not want to pay to appear in newsfeeds’. Lush North America is not going to follow suit though, so why is there some inconsistency in the approach?...

  • We are consistently hearing about a retail ‘crisis’, and how difficult trading conditions suggest the high street is in demise. Our high streets and town centres are often the core of our communities and so we have invested a lot of resources investigating this issue. In June 2019, the Midlands Retail Forum conducted their own Market Research in Solihull, talking to shoppers and getting their feedback. We will be presenting this feedback to the business owners on Mon 8th July. To book your place click on the link below;...

  • The modern High Street is extremely diverse with shoppers and when you look inside, we are also seeing a more diverse workforce as well. ...

  • The news this week is that Jamie Oliver’s Restaurant Group is going into administration and to be honest when I read this headline, it really upset me. Jamie Oliver is a good British success story. He grew up working in the family restaurant before going to college and becoming a world-famous chef in his own right. He has written a number of books, had his own TV shows and on top of that has supported good causes including the campaign to get junk food off school dinner menus....

  • Customer Loyalty is often expected, but it needs to be earned. It is not a step process, it takes time and needs work on it. ...

  • There is something wrong with the way society perceives Leadership and not enough is being done to modernise the thinking in this space. A lack of diversity in the workplace can be limiting your organisation to achieve its full potential. There has been a lot......

  • 2019 looks set to break the boundaries between digital and physical retail. Smartphones give consumers 24 hour access to the digital world, eMarketer predicts 38% of retail ecommerce sales will take place on a mobile device by 2018. The lines between purchasing in store and online are starting to blur, with many consumers using both mediums to create a new form of retail shopping. Many consumers now look to order online through smartphones and pickup in store....

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