02 Jun How can Retail & Hospitality businesses leverage diversity?
The modern High Street is extremely diverse with shoppers and when you look inside, we are also seeing a more diverse workforce as well. ...
Customer First
27 May Jamie Oliver restaurant group facing administration
Posted at 12:32h
in Business Diagnostics, Customer First, Hospitality, NAC virtual academy, Strategic Planning
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The news this week is that Jamie Oliver’s Restaurant Group is going into administration and to be honest when I read this headline, it really upset me. Jamie Oliver is a good British success story. He grew up working in the family restaurant before going...
23 Jan The 7 Trends taking over the High Street
2019 looks set to break the boundaries between digital and physical retail. Smartphones give consumers 24 hour access to the digital world, eMarketer predicts 38% of retail ecommerce sales will take place on a mobile device by 2018. The lines between purchasing in store and...
04 Nov Bad habits become Brand habits
Something that happens all too often is that businesses are not ready to do business at the advertised time. This morning, I got the kids up to the local barbers to be first in queue so that I could get other things done in the...
03 Sep Train your staff to treat your Customers right
Something that Customers always hate is when they ask a simple question and it cannot be answered; “Do you know if these 2 products go together?” “Does that come with a side salad?” “How long do these normally take to be delivered?” If your response is neither...